Refunds, Returns & Exchanges
What's Your Return Policy?
We hope you love your purchase, but if you are not satisfied and we are unable to resolve any issues you may have, we accept returns for a full refund or store credits. Buyer is responsible for return shipping. You can receive a refund on all products except lingerie, undergarments (bra panties, swimwear, etc) or those sold as "Custom Order". All items not eligible for refund may be returned for store credit only upon approval with the exception of "Custom Made" dresses. We do not offer a refund or store credit for custom made items. Return shipping is the responsibility of the buyer.
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How to Request A Refund:
Refund requests must be made within 7-days of delivery. Please email info@maizys.com for a return authorization code. or call (877) 210-7225 - Our business hours are Monday - Friday 10:30 AM - 2 PM EST
We are not responsible for return postage.
Please Note:
You must request a return authorization number from us within 7 days after receiving your order.
Once we receive your package, it can take 5-10 business days to process your refund/store credit.
If you need an exchange that is time sensitive due to an upcoming event, please let us know ASAP and we can offer you alternate options.
All items must be returned in the original condition as received.
Return to:
Maizy's
Atten: Returns
700 English Mountain Road
Newport, TN 37821
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Cancellations:
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We do not accept cancellations after 24-hours of your order being placed. To request a cancellation within 24-hours, please email info@maizys.com for a return authorization code. or call (877) 210-7225
Our business hours are Monday - Friday 10:30 AM - 2 PM EST
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Chargeback Fraud
Clients who purchase item(s), ignore our return/cancellation policy, and chargeback the item will be pursued for chargeback fraud both with the credit card company and the state and county Circuit court and Sheriff's office (where applicable). Upon checkout, you are agreeing to our return policy and terms. There are no exceptions. If you chargeback, you are going to find yourself in court and/or have a criminal warrant issued in the State of Tennessee. No notices will be given and the action is non-negotiable.
Due to recent illegal purchase and return activity, this policy has become necessary.